Product Updates

10 August 2022 – Product Update

Here’s what’s new in Foodiverse.

*Component*	*Current Version*	*Change Notes*
Platform (backend)	3.0.18
Web app	3.0.18
Mobile iOS app	3.0.18
Mobile Android app	3.0.18
Middleware	3.0.18
APIs and Integrations	3.0.18	We have consolidated product information in the Foodiverse PLD and cPLD tables. Customers using these APIs should check their integrations are working as normal and reach out to their account managers for more information if necessary.

*Category*	*Update*	*Donor*	*Charity*	*Food Net*	*Reference*
e-Signature	It is now possible for donors to configure their settings to require an e-Signature after a donation has been accepted. The ability to add e-Signatures on the mobile app will be available in next month’s release.	✓		✓	C3-4057; C3-4085
Email Receipts	From Thursday, one of our major donors will begin to categorise the products that they donate. This means that donation email receipts to charities from this donor will now include categorised product level detail.	✓	✓		n/a
Feedback Button	Charities will no longer be able to mark a donation as ‘Transferred’ on the Web or Mobile app. Instead, they will be able to provide feedback when a donation has not been successfully transferred by clicking the new ‘Feedback’ button.		✓		C3-4061: C3-4062
Mobile App Upgrade	We have upgraded the Android app which means that Android users who update their app to version 3.0.18 will be asked to sign in again.	✓	✓		n/a
Mobile App	We have made improvements to the mobile app notifications so that, when the app is closed and a push notification from Foodiverse appears, when the user clicks on the notification, it will bring them to the correct corresponding page.	✓	✓	✓	C3-3813
Mobile App	We have made improvements to the mobile app notifications so that, when the app is open and a pop-up message appears, when the user clicks on the message, it will bring them to the correct corresponding page.	✓	✓	✓	C3-3814
Mobile App	We have clarified the errors that users will see if they struggle to sign in to the mobile app so that the Tech Support Team can isolate the issue even faster. Please see this Knowledge Hub article for more information .	✓	✓	✓	C3-3855; C3-4022
Mobile App	When a charity accepts their offer, FoodBank Admin mobile app users will now see the message ‘Your donation has been successfully accepted by x charity’ on the ‘Your Active Donations’.			✓	C3-3900
Mobile App	When a food bank branch accepts a donation, the message in ‘Your Active Donations’ will update to say ‘Please confirm when the donation has been collected’.			✓	C3-3969
Product Level Detail	We made some improvements to how categorised product level detail is being captured in the database. For information on this, please contact our Tech Support Team, stating the reference C3-4097.	✓	✓	✓	C3-4097; C3-3407; C3-4070
Reports	Food Net Admin or Food Net Users of the Charity KPI Report will no longer see the ‘Member Manager or Viewer’ option in the ‘User View’ dropdown as it is not relevant.			✓	C3-3882
Reports	In order to improve the new Food Category Report’s performance, we have limited the date filter’s range to 90 days. We are actively working to improve this so that we can eventually remove the limitation.	✓		✓	C3-4110
Reports	To learn more about the food category report, check out this Knowledge Hub article.	✓		✓	C3-4046
Translations	We have made improvements to the Czech and Slovak language translations in the Foodiverse web app.			✓	C3-4044; C3-4123
Web App	For multicollector donations, offers were appearing as ‘Pending’ to waitlist charities in ‘Manage Donations’ even when the food available for them was ‘Unsuitable’. This has now been resolved.			✓	C3-3790
Web App	Users who select a different ‘User View’ from their default view, will now continue to see data as the selected ‘User View’ as they navigate throughout the platform.	✓	✓	✓	C3-3799
Web App	For multicollector donations, when all of the food has been collected by the primary charity, the waitlist charity’s status will update to ‘Accepted By Other’ in the ‘Manage Donations’ and ‘My Donations’ sections in the web app.	✓		✓	C3-4014
Web App	Where a donor has offered a donation with product level detail at the beginning of the donation process, charity users of the web app can now view the products before accepting the donation.		✓		C3-4265
Web App	Charity web app users can now search food donations by county on ‘My Food Bank Network’ by clicking on ‘Advanced Filters’		✓		C3-3988

20 July 2022 – Product Update

Here’s what’s new in Foodiverse.

*Component*	*Current Version*	*Change Notes*
Platform (backend)	3.0.17.2
Web app	3.0.17.2
Mobile iOS app	1.0.45
Mobile Android app	1.6.3
Middleware	3.0.17.2
APIs and Integrations	3.0.17.2

*Category*	*Update*	*Donor*	*Charity*	*Food Net*	*Reference*
New Reports	The Food Category Report is now available for Foodiverse donors and food banks. This report allows users to view a breakdown of their donations by food category according to estimate and actual weight and price.	✓		✓	C3-3159
Middleware	We have made some improvements to the Foodiverse Middleware to improve its reliability and performance.	✓		✓	C3-4221; C3-4209

29 June 2022 – Product Update

Here’s what’s new in Foodiverse.

*Component*	*Current Version*	*Change Notes*
Platform (backend)	3.0.17
Web app	3.0.17
Mobile iOS app	1.0.45
Mobile Android app	1.6.3
Middleware	3.0.17
APIs and Integrations	3.0.17

*Category*	*Update*	*Donor*	*Charity*	*Food Net*	*Reference*
Accept-by Time	Donor branches creating donations in the web app will see an improvement to how the system reflects the relationship between the ‘accept by time’ and the ‘collection window’.	✓		✓	C3-3894
Accept-by Time	We have made some improvements to how the web app informs a donor branch user that they cannot proceed with a donation because their ‘accept by time’ is in the past.	✓		✓	C3-3896
Donation Management	We have added a tooltip to help explain the difference between ‘actual’ and ‘estimated’ data on the Manage Donations Page, the My Donations Page and the Offers History Page.	✓	✓	✓	C3-3640 C3-3641
iOS app	We have updated the knowledge hub article on how to sign into and use the to iOS / iPhone Charity App		✓		C3-4056
Reporting	After the June 1st deployment, Donor KPI report columns were not downloading in full. This has been resolved.	✓		✓	C3-4054
Reporting	We created a prototype report to help users better report on scheduling, specifically donation and collection windows. For users external to FoodCloud, this report is available on request via TST.			✓	C3-3963
Reporting	We have updated the knowledge hub article related to Foodiverse KPI reports and Foodiverse Impact reports	✓	✓	✓	C3-3992
Reporting / APIs	Previously, donors using the multicollector feature and the PLD APIs could only technically offer one food classification to one charity. This has now been resolved so that food can be accurately reported on when multiple collectors receive food from the same food classification as part of the same donation. For example, if a primary charity is offered all of the ambient food and the waitlist charity is offered all of the chilled food, if the primary charity cannot take all of the ambient food, the remaining ambient food can be given to the waitlist charity and accurately reported on.	✓	✓	✓	C3-4018
Schedule Management	We have created a knowledge hub article that explains how to extend a collection window across 1-7 calendar days			✓	C3-3997
Temporary Schedule Management	We made an improvement to the Temporary calendar CSV file upload to reduce the likelihood of an error message appearing.			✓	C3-4007
Temporary Schedule Management	In the June 1st release, we made it possible to extend a collection window over 1 to 7 calendar days in the permanent schedule. This is now also possible in the temporary schedule.			✓	C3-3958
User View	The ‘user view’ filter will now default based on the user type you are logged in as. For example, if you are logged in as an Org Admin, the results of the web app pages where this filter applies will default to the ‘Org Admin’ filter. The intention is that this will reduce the number of clicks for web app users. Web app users can continue to filter by other user view filters if they wish.	✓	✓	✓	C3-3798

01 June 2022 – Product Update

Here’s what’s new in Foodiverse.

*Component*	*Current Version*	*Change Notes*
Platform (backend)	3.0.16	Automatic update
Web app	3.0.16	Automatic update
Mobile iOS app	1.0.45	15th June 2022 – Automatic update
Mobile Android app	1.6.3
Middleware	3.0.16	Automatic update
APIs and Integrations	3.0.16

*Category*	*Update*	*Donor*	*Charity*	*Food Net*	*Reference*
Android Mobile App	We have updated the Foodiverse Android Charity User Guide which can be found here:		✓		C3-3853
Android Mobile App	We have updated the Foodiverse Android Donor User Guide which can be found here:	✓			C3-3949
iOS Mobile App	Donor and food bank users of the ios app were not seeing reminders to donate when a donation window was scheduled. This has been resolved.	✓		✓	C3-3808; C3-3809
iOS Mobile App	Users of the iOS app will no longer see a ‘view’ button on their dashboard when they are offered ‘unsuitable’ food donations or when they are being alerted that the donor does not have food to donate for a planned transfer window.		✓	✓	C3-3821
iOS Mobile App	iOS mobile app users can now refresh the results on their dashboard to see any new notifications or reminders that might have just been posted to Foodiverse.	✓	✓	✓	C3-3823
iOS Mobile App	Donor iOS mobile app users will no longer need to select the branch from which they wish to make a donation, provided that the user signed-in only has permissions to donate on behalf of a single branch.	✓			C3-3825
iOS Mobile App	We made some language improvements to the iOS mobile app for Czech and Slovak users	✓	✓	✓	C3-3887
iOS Mobile App	iOS mobile app users can now see the address of a donor that has offered them a donation in the ‘Offers History’ section of the app.		✓		C3-3933
iOS Mobile App	Food Bank branches can now accept donations via the iOS Mobile App			✓	C3-3960
BETA App	Mobile app users that wish to use the BETA version of the mobile app for testing purposes can now do so as part of the new region selector on the mobile app. This will appear to users downloading the app for the very first time. For more information on how this works, please see this knowledge base article:	✓	✓	✓	C3-3661; C3-3662; C3-3659; C3-3658; C3-3836; C3-3858
Donation Management	To help with the performance and user experience of the ‘Manage Donations’ page, users will now input their filters and click submit before any data will load and appear to the user.			✓	C3-3869
Donation Management	We have made some improvements to how the timestamps appear in the ‘Manage Donations’ page on Foodiverse. For a better understanding of the changes and what each timestamp means, please see this knowledge hub article:			✓	C3-3775
Donation Management	Donors using the web app can now cancel out of the ‘Create or Edit PLD’ section when creating a donation with PLD.	✓		✓	C3-3679
Labels	We have replaced the label filter with a ‘type and search’ instead of a dropdown as for some organisations, they had over 100 label options which meant they would often struggle to find the label they were looking for.	✓	✓	✓	C3-3778
New Feature	Donor’s can now configure the time by which they wish a charity to respond to a donation offer to between 0-90 minutes before the donor’s collection windows end. This time is known as the ‘Accept-By Time’ and is configurable in the Donor Organisation’s settings. It will default to 30 minutes before the donor’s collection windows end for all donors. See Knowledge Hub article here Please note: Aspects of this feature are still in development. The ‘accept-by time’ configuration has passed testing for temporary schedules, however, by the next release, it should also be functioning on extended temporary collection windows. By the August release, we hope to improve the mobile app UI for charities and donors so that they are clear about the expected Accept-by Time.	✓		✓	C3-3881
Product Level Details	The ‘Create PLD’ API docs have been updated. See here	✓		✓	C3-3846
Reports	Donor Organisations can now configure their process success, posting compliance and food offered KPIs to highlight as red, amber or green depending on their own parameters. This can be configured in the Donor Organisation settings and will be reflected in the Donor Branch KPI report. Instructions on how to configure this can be found here: Please note that this will not be available in Food Net reporting.	✓		✓	C3-3526; C3-3729; C3-3730
Reports	As a donor with a donation window ending at 23:59, when I did not post a donation where an active donation window exists, a ‘No posting’ flag was not being not generated which affected KPI reports because ‘No postings’ help to calculate donor compliance in the KPI reports. This has now been resolved, however, please note that ‘No postings’ are generated approximately 5 minutes after an active donation window ends so it is important to be careful when planning active donation too close to midnight.	✓		✓	C3-3728
Reports	Impact and KPI report users should now see a ‘totals’ row when they export their reports from Foodiverse.	✓	✓	✓	C3-3735
Reports	An improved filter has been added to the Donor KPI Report so that users can now select which columns they wish to analyse. This will hopefully allow users to better tailor the report to their needs and simplify the data they wish to view.	✓		✓	C3-3764
Reports	To help with the performance and user experience of all Donor and Food Bank reporting, users will now input their filters and click submit before any data will load and appear to the user.	✓		✓	C3-3643
Reports	Additional filters and columns were added to the PLD report available on Metabase to support users in finding the information that they need	✓		✓	C3-3761
Reports	Donor KPI Summary Report users can now download the data in the trend graph and the donation funnel based on the selected filters. For more information on how these graphs work, please see this knowledge base article:	✓		✓	C3-3467; C3-3954
Schedule Management	Food Bank administrators can now extend collection windows to span between 1-7 calendar days. This means that if a food bank is working with a donor who would like their collection window to stretch over a number of days (to a maximum of 1 week), this is now possible. In order to extend a collection window, please edit it and add the number of days by which you would like the window to extend. Please note: This is not yet available on the temporary schedule but it should be included in the next release.	✓		✓	C3-3230
User View	We have changed the ‘View Mode’ filter to be called ‘User View’ and for the dropdown to reflect the Foodiverse user types so that it is more clear what this filter’s function is. For certain pages on Foodiverse, the data will need to be filtered by user type which is why this filter exists.	✓	✓	✓	C3-3794

20th April 2022 – Product Update

Here’s what’s new in Foodiverse.

*Component*	*Current Version*	*Change Notes*
Platform (backend)	3.0.15	Automatic update
Web app	3.0.15	Automatic update
Mobile iOS app Mobile Android app	1.0.44 1.6.3	(20/05/2022) Automatic update No change
Middleware	3.0.15	Automatic update
APIs and Integrations	3.0.15	Automatic update, no deprecations

*Category*	*Update*	*Donor*	*Charity*	*Food Net*	*Reference*
Bug	Donors using the web app were unable to mark an accepted donation as ‘Transferred’ or ‘Not Transferred’. This has now been resolved.	✓			C3-3588
Bug	Where a Charity Organisation has multiple branches, with memberships in different Food Nets, the charity branches were able to see Food Board offers from all of the Food Nets when they should only see Food Board offers from the Food Net they are a member of. This has now been resolved.		✓		C3-3543
Bug	Some Foodiverse Food Bank users were unable to see the Offers Table in the ‘Manage Donations’ page. This issue has now been resolved.			✓	C3-3685
Email Receipt	Where donors provide a breakdown of the specific products they donated via an integration with Foodiverse, this information was not included in the email receipt shared with donors and charities. This issue has now been resolved so that charities and donors will now see the product breakdown (PLD) in their email receipt.	✓	✓	✓	C3-3703
Multicollector Improvement	Improvements were made so that integrated charities (webhook) will only see Waitlist offers after the offer exclusivity time (typically 30 minutes) has passed.		✓		C3-3669; C3-3673
Multicollector Improvement	Improvements were made to ensure that waitlist charities will not receive food offers if 1) max collectors has been reached and/or 2) if the primary charity has accepted all of the available food categories.		✓		C3-3265
Push Notifications	Some charities were receiving the corresponding push notification that was meant for donors app users such as ‘Charity X has accepted your donation’. This issue has now been resolved.		✓		C3-3218
New Report	Donor and Food Bank Report users will now have access to a new ‘Donor Organisation KPI Summary’ landing page when they navigate to the ‘ Donor Branch KPI Report’. This landing page summaries Donor KPI trends in accordance with the filter inputs. The original report can be viewed in the second tab labelled ‘Donor Organisation KPI Report’.	✓		✓	C3-3447; C3-3458; C3-3597
Reports	Some improvements were made to the loading time of the reports. We will continue to work to improve the latency issues.	✓	✓	✓	C3-3723
Reports	Reporting users can now add a ‘File Description’ when downloading reports in order to make it easier to find and distinguish between reports once they’ve been downloaded. This file description sits alongside the automatically generated file name.	✓	✓	✓	C3-3736
Reports	Improvements have been made to the ‘totals’ table available as part of the Foodiverse KPI and Impact reports. The figures should now include commas to make them easier to read and they should also wrap within the table cells so that they do not overspill within the Totals table.	✓	✓	✓	C3-3358
Reports	Some improvements were made to the KPI reports to ensure that the columns are less likely to misalign with the first row in the table.	✓	✓	✓	C3-3748
Reports	Food Net Member Viewers and Managers as well as Donor Org Branch Users and Viewers can download the data in the ‘Impact Bar Chart’ and the ‘Top Performer Chart’ in the ‘Donor Impact Summary Report’ based on the selected filters into a csv file.	✓		✓	C3-3465
Reports	Some KG data discrepancies were found between the Donor Impact Summary page and Donor Impact Detailed Report. These discrepancies have been addressed and resolved.	✓		✓	C3-3705
Web App	Some donor users were experiencing issues with being locked out of their accounts relatively regularly. This issue has now been resolved.	✓			C3-3719; C3-3722
Web App	Users in the UK and Ireland may have noticed timing discrepancies in the ‘My Donations’ and ‘Manage Donations’ pages. This was a result of daylight savings time and has now been resolved.	✓		✓	C3-3802
Web App	Where users were using a ‘search type-ahead’ filter in the Foodiverse web app (such as that found on the ‘Create a Donation’ page), the Chrome browser ‘autofill’ was hiding the results. This has now been resolved.	✓	✓	✓	C3-3721

23 February 2022 – Product Update

Here’s what’s new in Foodiverse.

iOS version 1.0.43 – Android version 1.6.3

Category	Update	Donor	Charity	Food Net	Reference
New Feature	Donors wishing to confirm the products that they donated to recipients AND for the weight of those products to be reflected in the donation’s impact and impact report to ensure more accurate reporting, can now do so via the categorised product level detail integration. The new ‘actual’ donation data will be visible in the web app to the food net, donors and orgs where an integration exists. If this integration does not exist, the data will appear as ‘estimates’.	✓	✓	✓	C3-3409; C3-3408; C3-3606; C3-3594; C3-3521; C3-3604; C3-3412- C3-3422
Bug	The ‘SMS’ icon disappeared from the ‘Manage Donations’ UI for Food Net users. This has now been resolved.			✓	C3-3564
Bug	If a donation was rejected by a primary charity, the donation offer was appearing on the waitlist charity’s dashboard but a push notification was not being sent until 30 minutes had lapsed since the offer was made. THis has now been resolved so that charities will receive a push notification as soon as the primary charity rejects the donation.		✓		C3-2838
Bug	Donor users using the web app to create a donation were experiencing issues with donation transfer windows if they clicked ‘Back’ after inputting the donation quantities. This has now been resolved.	✓			C3-3037
Data Deletion	Updates to our internal processes will better support users that want to delete their personal information from FV, this aligns with new Google Play and Apple Store requirements.	✓	✓	✓	C3-3531
Improvement	In order to improve donor user experience, they will now be able to see which charities are assigned to which transfer windows (Web only).		✓		C3-3605
Improvement	Donors can now notify charities when they have no food available on days where they are not scheduled to post a donation (ie an inactive donation window is in place)	✓	✓		C3-3142
Improvement	In order to improve the charity experience of where a donor offers multiple transfer window options to a charity, charities will now only see transfer window options in the future. Past transfer window options will ‘expire’ once the time has lapsed.		✓		C3-2588
Mobile App (iOS only)	On the iOS app, if a charity is sent a ‘No Availability’ notification, they can now click the view option to see which donor notified them.		✓		FCAPP-248
Mobile App (iOS only)	Donors using the iOS app will once again be able to input category quantities/figures rather than having to click the +/- buttons.	✓			FCAPP-301
Mobile App (iOS only)	From now on, it will be clearer to donors using the iOS app when a charity has marked a donation as transferred before they have had the chance to do so.	✓			FCAPP-289
Mobile App (iOS only)	From now on, primary and waitlist charities using the iOS app will be updated if a donation is accepted by a charity via the foodboard		✓		FCAPP-280
Mobile App (iOS only)	From now on, donations on the iOS app that have been marked as transferred will appear as ‘transferred’ instead of ‘collected’ in order to account for the scenario where a donation may have been delivered.	✓	✓		FCAPP-282
Mobile App (iOS only)	On the iOS app, we’ve improved the appearance of the ‘donation statuses’ and the page titles so that they are easier to read in other languages and on smaller screens. .	✓	✓		FCAPP-271FCAPP-272
Multicollector Improvement	In order to improve the charity user experience where multiple collectors can pick-up food, charity users will only be shown the collection windows that they are scheduled for as a default.		✓		C3-3217 FCAPP-290
UI Simplification	As part of the on-going UI simplification project, the Donations Menu Option under Manage Network Members has been removed.			✓
Reports	In order to improve the performance of the Donor Impact Report, report users will now input their filters and click submit before tables and data will populate.	✓		✓	C3-3538; C3-3539
Reports	In order to improve the visualisation of data, a new donor impact summary page has been added to the Impact Report.	✓		✓	C3-3435 C3-3433 C3-3432 C3-3357 C3-3346 C3-3345
Temporary Calendar and Temporary Schedules	All users will now see where a temporary calendar entry is in place on the web app on the new schedules widget on the top right hand side of the dashboard. Temporary schedules are also easier to edit and view in the UI in the ‘Manage Temp. Cal Schedules’ section for Food Nets and the ‘ and easier to view in the ‘Schedules’ section for Donors and Charities.	✓	✓	✓	C3-3442 C3-3327 C3-3323 C3-3478 C3-3441 C3-3440 C3-3569
Testing Improvement	As the platform grows and develops, we are working in the background to improve our automated testing.	✓	✓	✓	C3-3514
Web App	Based on feedback from users, we have replaced the term ‘Tag’ with the term ‘Label’ across the web apps front-end to improve the platform’s intuitiveness for users.	✓	✓	✓	C3-3281

20 January 2022 – Product Update

Here’s what’s new in Foodiverse.

Category	Update	Donor	Charity	Food Net	Reference
New Feature	Donors wishing to input and save product level detail into the web app so that they can associate their products with future donations (across different browsers) can now do so as a result of the new Product Database.	✓	✓	✓	C3-3411 C3-3404 C3-3410
Middleware	Donors using the middleware were experiencing issues when posting donations into inactive donation windows. This is now resolved.	✓			C3-3437
Mobile App (Android only)	Donors, using the app on an android device, who posted a ‘No Availability’ offer were seeing a ‘view’ link after posting this offer which would lead them to a blank screen. This ‘view’ link has now been removed.	✓			C3-2814
Mobile App (Android only)	Donors, using the android app, who marked a donation as transferred after another user or charity had marked it transferred were receiving an error message. This has now been resolved so that donors should see the following message: Sorry, this action is not available. Someone may have already marked this offer transferred	✓			C3-3273
Mobile App (iOS only)	Donors, using the app on an iOS device, posting an unplanned donation were not being offered a future ‘transfer’ window to select and so had to create a custom transfer window. This has now been resolved so that when an unplanned donation is being posted, a selection of future transfer windows appear to the donor to select from.	✓			FCAPP-283
Mobile App (iOS only)	Donors, using the app on an iOS device, were experiencing issues posting food as they had to input food categories twice in order to be able to post successfully. This issue has now been resolved.	✓			FCAPP-287
Reports	In the Daily Compliance report, the calculation for posted donations was actually showing the number of offers made (one donation can be offered to multiple recipients). This has now been rectified.	✓		✓	C3-3195
Reports	Food Net and Donor Report users will now see a new ‘totals’ feature on the Impact and KPI reports	✓		✓	C3-3430 C3-3244
Reports	As per user requests, we have updated training material on how to interpret the donor KPI report. These can be accessed here on our Knowledge Hub.	✓		✓	C3-2810
Temporary Calendar and Temporary Schedules	We have made a number of UI improvements to the donor temporary calendar feature to ensure that bulk changes are easier to review and that individual dates can be edited after applying bulk changes.			✓	C3-3316- 3321 C3-3264 C3-3284 C3-3287 C3-3325 C3-3355 C3-3400
Translations	Additional translations into Czech and Slovak have been made to the web app, android app and the site terms & conditions	✓	✓	✓	C3-3118 C3-2555 C3-2677 C3-3085 C3-3087 FCAPP-212 FCAPP-237 FCAPP-238 FCAPP-213
Web App	In the country dropdown on the Foodiverse registration page and the ‘manage organisation’ page, the countries will now appear in alphabetical order making it easier to choose from.	✓	✓	✓	C3-3153
Web App	The UK was not appearing in the country dropdown on the oodiverse registration page and the ‘manage organisation’ page. This has now been resolved.	✓	✓	✓	C3-3399
Web App	Donor Admin users using the ‘My Memberships’ page will now be able to filter by membership status.	✓			C3-2950

01 December 2021 – Product Update

Here’s what’s new in Foodiverse.

Category	Update	Donor	Charity	Food Net	Reference
New Feature	Food Net Admins can now update donor schedules temporarily to reflect temporary changes to donor schedules. This will benefit donors who wish to update their schedules over the holiday period.	✓	✓	✓	C3-3177- C3-3189; C3-3240
Donation Status	Based on charity feedback, we now no longer show offers with the ‘Accepted By Other’ status on the Offers History page.		✓	✓	C3-2841
Food Net Memberships	We have upgraded the performance of the membership page so that the data loads more quickly. This is also relevant for customers with integrations.			✓	C3-2845
Mobile App	The Donation details page titles on the iOS and Android apps will now distinguish when the details are referring to a ‘Live’ donation (a donation that is currently available to accept) and a ‘Previous’ donation (a donation that was accepted in the past).		✓	✓	FCAPP-240 C3-3076
Mobile App (Android only)	Further improvements have been made to the android app Czech and Slovakian translations.	✓	✓	✓	C3-3066 C3-3067
Mobile App (iOS only)	iOS users will see changes to the options shown to them when they choose to mark a donation as ‘Not Transferred’. This change was made to align the iOS app with the android app.		✓	✓	FCAPP-273
Mobile App (iOS only)	iOS app Charity Users will now see the relevant branch name when viewing the Waitlist Offers page. This change was made to align the iOS app with the android app.		✓	✓	FCAPP-251
Mobile App (iOS only)	iOS Donor users were not getting reminders to post donations when a schedule is in place. This has been fixed.	✓			FCAPP-261
Mobile App (iOS only)	iOS Charity users were being brought to the incorrect screen when they received a push notification about a donation from a donor. This has been fixed for Primary scheduled charities. This will be fixed for Waitlist scheduled charities in a subsequent release.		✓	✓	FCAPP-230
Mobile App (iOS only)	We have updated our platform to allow iOS app users to logout of the app without experiencing issues.	✓	✓	✓	C3-3164
Mobile App (iOS only)	iOS Donor users were unable to see their food classification allowances when adding food categories to a donation. This has now been fixed.	✓		✓	FCAPP-206
Reports	Some iterative performance improvements have been made to help speed up the time it takes to export Foodiverse reports. Further performance improvements will be made in subsequent releases.	✓		✓	C3-3207
Schedules	Donor branches that have moved to a different network may have experienced issues viewing their schedules. This is now resolved.	✓			C3-3222
Web App	On the web app, the ‘Offered at’ Timestamp for Waitlist charities will now be clearer as it will only include a timestamp if the offer was offered to the waitlist before the primary charity has accepted it.	✓	✓	✓	C3-2841
Web App	Donors who are admin for multiple donor branches and who are using the web app to donate food will now have the ability to type the name of their branch in the ‘Create Donation’ modal as a quicker search solution.	✓		✓	C3-2993

03 November 2021 – Product Update

Here’s what’s new in Foodiverse. For each change, the check marks which user types are affected.

Category	Update	Donor	Charity	Food Net	Reference
Bug / High Priority	Since our last release, many donor and charity users were experiencing issues with logging into the app. This issue has now been resolved.		✓	✓	C3-3140 FCAPP-263
Bug / High Priority	Charities will no longer see offers that were accepted by other charities in their ‘Offers History’		✓		C3-2903
Bug / High Priority	The ‘Impact’ data on the web app dashboard was overcounting where multiple offers to charities had taken place. This is now fixed.	✓	✓	✓	C3-3148
Bug / Notifications	Links to the Foodiverse app within email notifications have been updated to show the correct corresponding web/app page		✓	✓	C3-3054
Bug / Notifications	‘Please post’ reminders were continuing to display to donors with inactive donation windows. This issue has now been resolved.	✓			C3-3146 C3-3196
Bug / Reports	Users who use the Product Logs report on the web app were unable to click the magnifying glass icon to be brought to the original donation reference. This issue has now been resolved.	✓		✓	C3-3030
Bug / Web App	The accept by time was not displaying on the ‘Selected for You’ section of the web app. This has been fixed.		✓	✓	C3-3138
Bug / Web App	Donors who tried to enter product level detail and then changed their mind were unable to progress their donation. This has now been fixed.	✓			C3-3069
Bug / Web App	The web app login page will no longer need to be refreshed upon login	✓	✓	✓	C3-2664
Mobile App (iOS only)	We conducted a comparison of the iOS and Android apps and found that the ios required some development in order to align with the Android app. iOS users will now experience an app that is more aligned with that of the Android app. Reference: FCAPP-260, FCAPP-252-254, FCAPP-249, FCAPP-245-247, FCAPP-239-243, FCAPP-236 , FCAPP-235, FCAPP-233, FCAPP-224-229, FCAPP-222, FCAPP-221, FCAPP-218, FCAPP-199	✓	✓		See update column.
Mobile App	The apps are now available in Slovakian and Czech languages. Language settings can be updated in the settings section of the mobile app.	✓	✓		C3-2681 C3-3062 FCAPP-217 FCAPP-216
Mobile App	Charity users may see the new status ‘voided’ in their Offers History. This occurs where a request has been made to remove a donation offer in the case of duplication or error.		✓		FCAPP-205
Mobile App	‘No Availability’ and ‘Unsuitable’ notifications will now appear in the ‘Pending Actions’ section of the app dashboard as well as in ‘Offers History’ page.		✓		C3-3049 C3-3039 FCAPP-215
Reports	Users who use the Foodiverse reports will now see a link to a reporting glossary so that they can look up the definitions for specific data columns and KPIs	✓		✓	C3-2182
Reports	Users have requested that donations migrated from the old app to the new app which are visible in ‘Offers History’ and ‘My Donations’ reflect the correct date. This work has been completed.	✓	✓	✓	C3-2215
Reports	‘Unsuitable’ and ‘No Availability’ responses were not being recorded as part of KPI reporting for charities. This has now been resolved.		✓		C3-2749
Security	Mobile app users will no longer have to log in every 7 days, they will have to log in every 90 days	✓	✓	✓	C3-3012
Testing	The Foodiverse engineering team have been making improvements to the testing that takes place before deployments. As the Foodiverse platform grows, more and more testing is required so this automated testing improvements will help to make testing even more reliable and efficient.	✓	✓	✓	C3-1417 C3-3047 C3-3108 C3-3137
Web App	The Foodiverse Registration page has been improved to make it more explicit which phone number will receive SMS updates	✓	✓	✓	C3-2355
Web App	In ‘Manage Donations’, the accept by time will now show the exact time and date by which the donation should be accepted by. This was replaced by the number of hours and minutes left.			✓	C3-2874

06 October 2021 – Product Update

Here’s what’s new in Foodiverse. For each change, the check marks which user types are affected.

Category	Update	Donor	Charity	Food Net	Reference
Donation Receipt Email	Based on the introduction of additional food safety law in the UK, we introduced some additional features to cater for allergen information which can be provided by the donor and sent to the charities in the donation receipt email	✓	✓		C3-2969
Donation Receipt Email	The donation receipt email has been updated with additional information such as donor name, collection times etc for further traceability and transparency		✓		C3-3071
Donation Receipt Email	The donation receipt email is now sent to the donor’s branch admins as well as charity’s branch admins.	✓			C3-3071
Reporting	Based on the new Voided donation status, we updated our KPI reports to exclude any Voided donations from the donation-related KPI columns for more accurate representation of KPI data.	✓		✓	C3-3068
Bug / Product Data Entry	Users adding Product Level Detail at the start of the donation process were unable to alter the existing product records. This has now been resolved	✓			C3-3094
Bug / Product Data Entry	Users who logged out had to re-enter their list of product records which could be used for adding products to a donation. This has now been resolved.	✓			C3-3065
Bug / Donation Reminder	Donors who had inactive donation windows had NoPost records generated when they did not post for that window. This was unintended and is now resolved.	✓			C3-3110

22 Sept 2021 – Product Update

Here’s what’s new in Foodiverse. For each change, the check marks which user types are affected.

Category	Update	Donor	Charity	Food Net
New Feature	Food Net Managers will now be able to mark donations windows ‘active’ when they should be tracked in KPI reports. They will also be able to mark donations as ‘inactive’ to flag that the donation window is available for recruitment but should not be marked active until a primary or waitlist charity (depending on the established organisation preference or configuration) is recruited to a corresponding transfer window.	✓		✓
New Feature *Beta	Food Net Managers can now mark donations as ‘void’ when it is established that a donor posted multiple times by mistake. This will ensure that these donations are then discounted from Impact Reporting for Food Nets, Charities and Donors.	✓	✓	✓
New Feature *Beta	Donor users of the web app will now be able to input product level detail whilst they post a donation.	✓
Web App	Users registering on the Foodiverse web app will now be able to choose their language settings. For the time being, English is the only language available.	✓	✓	✓
Web / Mobile Apps	For security purposes, users logging into the Foodiverse web or mobile app will now be asked to reset their password after 5 failed attempts to log in. This new security requirement will help to protect user data.	✓	✓	✓
Mobile Apps	The mobile apps are now integrated with FoodCloud’s status page so that the technology team can communicate to app users if there are any updates or issues users should be aware of. Status page updates will appear as an orange alert on the app.	✓	✓	✓
Mobile Apps	Charity mobile app users will notice a change in language on the Foodiverse App Dashboard as follows: Selected for you → Waitlist Offers Foodbank Network → Network FoodBoard Offers Public FoodBoard → Other FoodBoard Offers		✓
Mobile Apps (Android Only)	Android charity app users will notice a change to language on their app. ‘Time left’ will now appear as ‘Accept By’ so that it will now be clearer to charities by which date and time they need to accept the donation before it expires.		✓
Mobile Apps (Android Only)	Android app users will now be able to view their personal and branch details in the ‘My Profile’ section.	✓	✓
Mobile Apps (Android Only)	When creating a custom or ad-hoc transfer window, android donor mobile app users can now type the name of a charity into a search box in order to find a specific charity that they wish to donate to.	✓
Mobile Apps (Android Only)	From now on, the android app will only be supported on devices with the Android 5.0 version of the operating system or higher installed.	✓	✓
Mobile Apps (iOS Only)	iOS mobile app users may have experienced difficulties accepting donations when they configured their zoom settings to 2.5x or to 3.0x the screen size. This has now been resolved. iOS mobile app users may continue to experience difficulties if their type/lettering is enlarged. We are continuing to work on resolving this issue.	✓	✓
SMS	For SMS users, the number they see in the donation text message in order for them to respond (e.g. Y[number] and N[number]) will now reset to 1 on a nightly basis provided they have accepted all current offers.		✓
Integration Bug Fix	Some donors, whose in-store devices are integrated with the Foodiverse system, were experiencing a bug where charity chilled permissions were not translating from Foodiverse’s system to their device. This update will resolve this issue.	✓	✓

*Beta – This is a prototype feature and will require further development.

Foodiverse Product Update: 25 Aug 2021

Here’s what’s new in Foodiverse. For each change, the check marks which user types are affected.

Category	Update	Donor	Charity	Food Net
UI/UX	It was discovered that donors were permitted to donate food from categories with classifications they weren’t approved for. This was prioritised due to food safety implications and is now fixed.	✓
UI/UX	Filtering bug fixed: You can now filter donation data by end state and it works properly. It no longer defaults to Quarantined. We have also included the day of the week beside each donation date, to give more context to the date.		✓	✓
Mobile Apps	We prepared a translation file so that the Android app can be translated into new languages.
Integrations	One retailer wanted to add “Chilled” food category as one of their default options at the integration level. This is completed.	✓
Integrations	We investigated and built improvements to suppport stability and performance in the Middleware. We delpoyed multiple patches to the Middleware release containing these improvements.
Integrations	We completed a technical guide on how to post donations in bulk to enable partners and internal users.
Notifications	Bug fix: We turned on donation reminders for charities who have selected to receive them.		✓
Notifications	Due to small a configuration error, SMS was temporarily broken. This is now fixed.		✓
DevOps	Configuration: We set up Metabase (program that allows us to search for and view platform insights) on Azure in our UAT and QA Environments.			✓

Foodiverse Product Update: 30 June 2021

Here’s what’s new in Foodiverse. For each change, the shows which user types are affected.

Category	Update	Donor	Charity	Food Net
Mobile App	It is now possible to create an unplanned donation and proceed to select a transfer window that has already started. For example, if an unplanned donation is created at 2:01 pm, the existing 2:00-4:00pm transfer window can still be used.
Mobile App	In the Android and iOS apps, users are now able to filter their Foodboard offers by county.
Mobile app	Android – When donation is already “accepted by other”, tapping the “Accept” button should show the user an error
Mobile app	Offers History details, including the categories offered and the final status of the offer are now appearing in full in the Mobile App for charities and food banks.
Mobile App	Android donor users in-store can view their schedule and see which food classifications their scheduled charities are approved for (indicated by temperature icons). At the top of the schedule, the donor user can expand a modal which shows them what each of the food classification icons mean (Chilled, Frozen, Ambient, Hot).
Notifications	When we receive an invalid SMS reply, we now respond with a clearer error message, telling the charity to try again and giving an example of how they need to respond.
Notifications	We’ve added a “Network Member Viewer” user type, as an alternative to the former “Delegated Admin”. This user type will receive fewer transactional emails on behalf of the branches they are enabled to view. This user type can be assigned by the org admin or Food network admin using a toggle feature in the “Manage Network Members” section.
Notifications	Terminology change: The user access group for each branch of an organisation that was previously referred to as “Delegated Admins” will now be called “Network Member Managers”
Reporting	As a Foodbank Admin or Donor Admin using the Donor KPI reports, the records under the ‘Total No Response’ column were not working as expected. This is now fixed.
Reporting	For some users, exporting the Donor KPI Report to a CSV file was timing out and appearing as pending, never reaching an end status. This is now handled by allowing the report more time to download in the first place, and providing an error message and “Try again” button should the dowload fail.
Reporting	The “Export to CSV” function for Reporting is now available on the following reports: Charity Branch Impact, Donor Branch Impact, Daily Compliance
UI / UX Improvement	We changed the name of a misleading offer status to make it clearer what actually happened to the donation. The previous status “Accepted by other” is now “Expired.” This offer status is reached when (1) the window during which it would have been possible to accept the offer has expired OR (2) a pending offer for the same donation is accepted by another organisation
UI / UX Improvement	In the Manage Donations page, it is now possible to expand a donation and see an “SMS” badge on any offer where we can confirm that the platform has sent an SMS about the offer to that charity.
UI / UX Improvement	It is now possible to view Branch ID (official ID) in the Manage Donations table, so it is easier to verify that you are looking at donation details for the right store
API	As a user of the Foodiverse APIs, it is now possible to filter Food Net memberships by “updated_at” date, to reduce loading times and limit the number of calls to the API
API	In the apps, the quick donation workflow allows you to select a donation window from yesterday, if that is closest. However, there was a bug in the API that did not register this selection properly. This is now fixed.
API	As an Organisation admin, it is now possible to update your member branches’ Branch ID/Official ID in the frontend and/or API, so you can easily track and report on your branches.
API	We are changing the set up with donation offers to give the primary charity the set (30min) exclusivity time to respond, from when the donation is posted. We will only send a donation directly to the waitlist if it is posted late – 30minutes before the accept by time (usually 30min before the end of the collection window). This will reduce complaints around donations being accepted by waitlist charities unless stores post very late.
Devops	A diagram of of the current Azure infrastructure has been developed and added to the doc for the Azure database restoration procedure.
Devops	A GeoBackup has been set up for the Production database, following a business decision to locate it in West Europe and another EU region for data compliance purposes.
Devops	An accessible database file backup is now captured daily.
Devops	Middleware logging was improved so that we can better track how donations made using platform integrations flow through the middleware.

Foodiverse Product Update: 22 June 2021

Important update to the Foodiverse Platform

Foodiverse User Logins

We are making an important update to the platform. This will cause all users to be logged out after tonight’s donations. Please log back in tomorrow morning to continue with donations as usual.

We are upgrading our user authentication system to improve the reliability of the platform. Thank you for understanding and we apologise for the inconvenience caused.

Foodiverse Product Update: 2 June 2021

Here’s what’s new in Foodiverse

Foodiverse Web App

Donors posting donations from the web app are now prompted to post an unplanned donation if they do not have an expected donation window on their schedule that day.
In the web app, the “Received” status should not be visible to platform users. This was a bug that was confusing to some platform users. We removed the “action” pop-up dialog that sometimes asked users to mark a donation as “Received.” This status relates to when a posted donation is received by the platform, not when the food offer is physically received by the charity.
The “Contact Us” link on the Foodiverse web app now leads to the contact page in the Knowledge Hub, rather than directly creating a Partner Support email which is a tech support inbox that is being decommissioned. Information on how the platform works and who to contact if you require support can be found on the Knowledge Hub or at foodiverse.net/help-centre
The Donation reference ID was not appearing on the Food Board for all users, even though there was a space for it. This reference ID is now visible.
Timestamps on each donation in the Manage Donations or My Donations sections of the web app now show more information about each offer, such as the time at which it was offered, accepted or rejected. This will help diagnose issues charities may be having by giving the viewer a clearer picture of where a given donation ended up.

Mobile Apps

If a donor creates a donation, but there is no available donation window, the app will now default to “Unplanned.” Expected donation windows should only be configured in the web app and, thus, reflected in the mobile app where a primary charity or waitist charity is ‘scheduled’ so that KPI reporting can be as accurate as possible.
If a user attempts to log in with invalid credentials, we now present them with a clear error message stating that either the username or password they entered was incorrect.
In “My Donations” on the Android app, the user will see the previous 7 days of their donation windows as a default. This can be adjusted by the user with date pickers.
We carried out performance and stability improvements on the Android app.

Reporting

If a charity who accepted a donor’s offer was not approved to receive all the categories in that donation, the impact report figures still reflected the weight of the entire donation (including the segment that was not suitable for them). This is now fixed to reflect only the parts of the donation that were actually accepted.
In this release, we are launching the MVP of our new Data Export feature. In the first iteration, this new feature allows Foodiverse reporting users to select a date range and some filters on the Donor Branch KPI report,, then download the results. When a download is started, the user will see a popup dialog informing them that the download is in progress. When complete, they will receive an email which will link them to a “My Files” section in their profile. From there, they can download their selected report as a CSV file. This feature will be available on all reports soon and we encourage all users to get familiar with this format by testing this feature.
The Charity compliance report was missing the “Expected Accepted” column, which tells you how many times they accepted offers on days when they expected to receive them. This is now present.
The column “No Availability Rate” was mislabelled in the KPI report. This is now fixed.
We added timing compliance KPIs to the Donor Branch KPI and Donor Org KPI reports.
We did data cleansing tasks weekly to ensure that “unplanned” donation windows were not showing as Expected donations. Going forward, where there is no primary charity expecting a donation, the donation will not be marked as Expected. It will only show up in Total Donations in the reports.
We fixed a bug where percentage KPIs were showing as zeroes on the FoodBank Network Organisation Compliance Report.
We fixed a calculation error in the Donor Branch KPI report.
We fixed an issue with the date filters on all Foodiverse Reports. The filters will now return data from the full selected date range..
We’ve implemented “view mode” in the KPI reports to allow the display of rates or total numbers. The option to switch between view modes improves readability and relevance of the report.

Backend/APIs

We fixed a bug that prevented a donor from selecting a transfer (formerly collection) window that had already started.
We’ve made changes to the API that returns available donation windows to the Mobile and Web apps in an improved order. These updates ensure that the user is presented with the most likely donation window as a default. If a donor creates a donation, but there is no available donation window, the donation will now default to “Unplanned.” These backend changes will help with reporting accuracy, as donors will not be RAG’d on an offer unless an expected (formerly scheduled) donation window exists.
We’ve updated the Manage Donations API endpoint to include the charity UUID in the response. This helps API users to identify which charities were offered a given donation.
When a “No Posting” was recorded in a donation window, the window was considered to be “used.” We’ve adjusted this so that a donor can use the most recent donation window to create a donation, even if a “No Posting” has already been recorded for that window.

DevOps

We’ve made performance and stability improvements to the Foodiverse jobs container and EU Production Kubernetes cluster.

Foodiverse Product Update: 28 April 2021

Here’s what’s new in Foodiverse 3.0.0

Foodiverse Web App

We fixed a bug in “advanced” integration settings. Now, when you subscribe to receive a webhook about an event, you will be able to see that your changes have been saved.
For organisation admins managing a user on the Foodiverse web app , the “Resend Activation Email” button was broken. This button now triggers an activation email to the user as expected.
When viewing donation details, some category items appeared to be listed twice. This is now fixed.
Charities are now able to search for a specific offer within their Offers History page.

Mobile Apps

In the Android app, some donation details were appearing without the correct category labels. This mismatch is now fixed.
We fixed a bug on the mobile app where the Impact page wasn’t loading the impact figures for individual branches.

Notifications

We fixed an error in the email that lets a donor know when it’s time to post. The email now arrives on time, with the correct posting time.
We reduced the number of emails we were sending to charities about their donations. The volume of emails we were sending was causing delays in donation processing.
We were sending SMS notifications to charities on the waitlist, when these notifications should only be sent via the app. This caused confusion and is now reversed so that only Primary charity branches receive the SMS.
SMS messages to Primary charity branches will now read as follows:

8kgs available from Example Donor for collection on 22 April, 16:00-17:00. Text back Y1 to accept or N1 to reject. For more info about offer, download the Foodiverse app here: https://foodiverse.net

On the web app, charity org admin’s can now update their charity branch SMS and Push notification settings by choosing from the following options:
- i) ALWAYS send me SMS
- ii) Send me SMS ONLY when I’m not logged in with a smartphone (DEFAULT)
- iii) NEVER send me SMS

Reporting

We adjusted calculations in the Charity Branch KPI report so that the figures reported will now be more accurate.
In the Donor KPI report, the search bar was broken, and it was not possible to search and filter at the same time. Both issues are now fixed.
Due to how Foodiverse now collects data, KPIs are calculated somewhat differently to before. For more information, please check out our Knowledge Hub article on the new KPI Report. There will be further updates on KPI reporting in future releases.
We reviewed requirements and designed an implementation plan for the “Export to CSV” function for in-app reporting. This feature will be developed and refined over the course of the next few sprints.
A review of all Foodiverse in-app reporting was conducted to ensure all reporting calculations were as expected.
For donors with a donation schedule, the ‘Create a Donation’ notification will stay on their Donor Dashboard, ‘Your To Do List,’ for 60 minutes prior to the start of the window, and for 60 minutes after the window ends.
‘No Posting’ notifications will also appear under My Donations on the Donor account at the end of the Posting window, if the Donor Branch has not donated. ‘No Posting’ notifications are required in order to calculate compliance in in-app reporting.

Backend/APIs

For retail partners using an integration with our “PLD” API, product level detail will now be sent automatically with donations that are posted via that integration.
We investigated and improved the way we record a “No Posting” status for expected donations.
We fixed an issue with historic donations (dated on or before 21 March 2021). Some of the donations that were migrated from the old system into Foodiverse were showing the incorrect food classification (Ambient, Chill, Frozen, Hot). This is no longer an issue.
When a charity belonged to two Food Networks, the admins from both networks were able to see full details about the charity’s schedule. We now include placeholder text to show WHEN a charity has a slot in another network, but not WHO will be donating to them during that slot.
We fixed a food classification issue for charities who wished to update their food classification preferences (Ambient, Chilled, Frozen, Hot) in their Organisation settings. Their updates were not persisting across all platform functions. This issue has now been resolved.
Charities were seeing the same donation multiple times on pending actions and in their “offers” table. This is now corrected.
Webhooks were being sent twice or multiple times, causing delays and undue strain on the processing of donations. This is now fixed.
We have extended the expiration time of the “activation link” sent to newly registered users. The activation link will now last 48 hours instead of 60 minutes, so new users will have more time to activate their accounts after registration.
We fixed a bug where some food categories, such as cereal, were being labelled with the wrong food classification. All categories are now updated to reflect their proper classifications.

DevOps

Due to the start of daylight savings time, we adjusted the hours at which the cache updates throughout the day, to ensure that data refreshes don’t interfere with peak donation times.
Foodiverse uses Microsoft Azure hosting services. In line with recommended best practices, the tech team continually reviews and iterates on this configuration to ensure the highest level of security, stability, and performance.
Copia is hosted on Heroku. Heroku informed us of an update to their system which meant we needed to manage our Copia configuration to ensure that users of Copia continued to be able to send PLD.